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All sales are final. Once an order has been finalized, it is impossible to cancel it. Kilo Solution meals are not reimbursable. If an item undergoes damages during shipping, contact us within 24 hours following delivery and we will be able to give you a credit applicable to your following purchase.  Kilo Solution will not be held responsible for losses related to erroneous addresses, it is therefore important to ensure and verify that the delivery address is correct.



Kilo Solution ensures that all personal information, provided to us via our website or by telephone, will remain confidential. We do not share personal information with any other company, with the exception of our commercial partners with whom we collaborate with, for the delivery of the meals.

Information will solely be used by Kilo Solution to ensure that our products and services are provided effectively. We may use that information in order to personalize our website to better be able to communicate with you. Information provided by you is also used to inform you about our general policies, prevent fraud and assure our website's security.